Policy & Disclaimer

*Satisfaction Guarantee

To receive a full refund* (less shipping charges), items must be returned within 14 days, in their original packaging and have at least all of the product remaining.

If returning a multi-pack of supplements only one package of the same group may be opened.
If you purchase a variety pack of supplements you can open one package of any single group of product and receive a refund as long as used are accounted for from time of purchase, use of days and each unique product is still present.
All returns are carefully inspected by the Returns Department before any refund or store credit will be issued.
Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs.
Rejected returns are held for 7 days. Items that are not requested to be returned to the Customer within 7 days will be discarded.
*Refunds will be issued back to the original form of payment once discussed and policy agreements are met.

How Do I Return a Product?

At Collective Phoenix if you're not satisfied with a product, we have a simple, easy way to return a purchase.

It is very easy.

Contact our friendly Customer Service Department to obtain a Return Authorization Number.

Write the Return Authorization Number on the box and on the original packing slip inside the box.

Disclaimer: The statements are not intended to diagnose, treat, cure or prevent any disease. The information on this Web site or in emails is designed for educational purposes only. It is not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems or illnesses without consulting your doctor. The entire contents of this website are based upon the opinions on research unless otherwise noted. Individual articles noted are based upon the opinions of the respective authors, who retains copyright. The information on this website and email is not intended to replace a one - non- one relationship with a qualified health care professional and is not intended as medical advice. It is intended as a sharing of knowledge and information. Collective Phoenix- active organics encourages you to make your own health care decisions based upon your research and in partnership with a qualified health care professional. All of our products are manufactured to quality standards that far exceed current  TGA and or FDA and is verified by independent, third-party labs to meet identitity, purity, and poitency label claims, approved facilities, using the best manufacturing practices. This website is not intended to provide treatment, diagnosis or medical advice. Products, information and other content provided on this website, news letters and emails including information that may be provided on this website are provided for informational purposes only. Please consult with a doctor or other healthcare professional regarding any medical or health related diagnosis or treatment options. Individuals are different and could react differently to different product extract. You should consult your doctor about interactions between medicine you are taking, and dietary nutritional supplements offered. Comments made on this website by site admin or users are strictly their own personal views made in their own personal capacity and are not claims made by or do they represent the position or view of Collective Phoenix -active organics. Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product packaging or label, contact for clarification as to product labelling and or packaging information and recommended use.  You agree that you must evaluate, and bear all the risks that are associated with the use of purchase of and any user content, including reliance on accuracy, completeness or usefulness of such content. In this regard, you acknowledge you may not rely on any user content.  You are solely responsible for your interaction with other Site users. You agree to indemnify us for any and all third party claims, damages, losses, liability and causes of action in any content or materials or your failure to comply with this Agreement. You agree to cooperate as fully as reasonably required in the defense and control of any matter subject to indemnification by you, in which event you will still be required to indemnify us for the attorney fees and expenses in addition to any losses, claims, damages and liabilities invited by us. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will still be required to indemnify us for the attorney fees and expenses in addition to any losses, claims, damages and liabilities incured by us. Collective Phoenix -active organics and or its agents, partners or there of are not liable for any information provided on this website regarding recommendations in regards to nutritional supplements for any purposes or facts, or products and/or claims made about specific nutrients or dietary products, or are intended to prevent, treat prevent or cure any disease. You need to consult with a healthcare professional before starting any dietary, supplement or exercise program. Collective Phoenix- active organics makes no guarantee's or warranties with respect to any products or services offered. Collective Phoenix- active organic is not responsible for any damages for services or information.

Shipping for all orders will be with Australia Post Mail. Your order will be processed and shipped within 1 business day. Your order should arrive within 4-5 business days.

If at any time, you wish to return our products within 30 days of your order, you may do so for a full refund, less shipping & handling.

*Please note that you must inform us by email of your return and include your full original order information when you send back your order.

Welcome to a Collective Phoenix /Marketing (division) and Collective Phoenix Web Site. The information provided on this site is for general informational and educational purposes only. Please read and review these Terms of Use carefully before accessing or using this web site. By accessing or using this site, you acknowledge that you have read, understood and agreed to the Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site.

The information provided on this site is for general informational and educational purposes. Certain sections of this web site are intended for particular audiences including Collective Phoenix Marketing ( division) and employees, customers and shareholders, as well as members of the health care community and the general public. Your access to and use of the information contained in the web site is subject to this Terms of Use Agreement. By accessing and using this web site, you accept, without limitation or qualification, this Terms of Use Agreement.

Collective Phoenix/ Marketing and Goods Online Ltd will use reasonable efforts to include accurate and up-to-date information on this web site but Collective Phoenix /Marketing and Goods Online Ltd makes no warranties or representations of any kind as to its accuracy, currency or completeness. You agree that access to and use of this web site and the content thereof is at your own risk. Collective Phoenix /Marketing  and Goods Online Ltd  disclaims all warranties, express or implied, including warranties of merchantability of fitness for a particular purpose. Neither Collective Phoenix /Marketing  and Goods Online Ltd nor any party involved in creating, producing or delivering this web site shall be liable for any damages, including without limitation, direct, incidental, consequential, indirect or punitive damages, arising out of access to, use of or inability to use this web site, or any errors or omissions in the content thereof.

You agree to indemnify, defend and hold harmless Collective Phoenix /Marketing and Goods Online, its officers, directors, employees, agents, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable attorneys' fee, resulting from any violation by you of these Terms of Use.

This web site may contain links or references to other web sites maintained by third parties over whom Collective Phoenix /Marketing and Goods Online  has no control. Such links are provided merely as a convenience. Similarly, this web site may be accessed from third party links over whom Collective Phoenix /Marketing and Goods Online has no control. Collective Phoenix Marketing and Goods Online makes no warranties or representations of any kind as to the accuracy, currency, or completeness of any information contained in such web sites and shall have no liability for any damages or injuries of any kind arising from such content or information. Inclusion of any third party link does not imply an endorsement or recommendation by Collective Phoenix Marketing and Goods Online 

If any provision of this Agreement is held to be unlawful, void or unenforceable, then such provision shall be severable without affecting the enforceability of all remaining provisions. Collective Phoenix  /Marketing and Goods Online reserves the right to alter or delete materials from this web site at any time at its discretion.

COPYRIGHT: Collective Phoenix -active organics ALL RIGHTS RESERVED.

Terms of use of website

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of information, materials found or products offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information, materials found or offered on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material and products which is licensed to us. This material includes, but is not limited to, the products, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are not acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of  NZ


You may not misuse this Website. You will not: commit or encourage a crimial offence; transmit or distribute a virus or post any other material which is malicious or in any way offensive or obscene, send any unsolicited advertising or maliciously tarnish product or promotional material, commonly refered to as "spam" or attempt to maliciously tarnish reputation of or affect the performance or functionality of any computer facilities of or accessed through this Website.  Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.  Collective Phoenix -active organics will report any such breach to the relevent law enforecement  authorities and disclose your identity to them.  We will not be liable for any loss or damage caused by a distributed denial-of-service attack due to your use of this Website.